Aimed at assessing candidates who will be delivering and managing customer services this qualification focuses on working without direct supervision or on their own showing flexibility , awareness, good communication skills and the ability to implement changes and ideas. This qualification is suitable for employees who are working within a customer service role who have a degree of autonomy within their job role.
HABC Level 3 Diploma in Customer Service (QCF)
|COURSE DURATION||12 Months|
|QUALIFICATIONS||Up to Level 3 NVQ|